We're committed to your satisfaction. Learn about our transparent money-back guarantee and cancellation terms.
At Ceylon Net Hosting, we value your trust. We provide a transparent money-back guarantee to ensure you can try our services with confidence.
Money-back guarantee for shared hosting
Money-back guarantee for VPS hosting
Uptime guarantee
Full refund within 30 days of the initial purchase.
Refund requests must be made within 14 days of purchase.
Third-party services and licenses are non-refundable once activated:
Log in to your Ceylon Net Client Portal and click "Request Cancellation" on your service page.
You may choose to cancel immediately or at the end of your billing cycle.
You will receive an automated confirmation email once the cancellation is scheduled.
Submit a ticket to Billing Support or email [email protected] within the eligible window.
We will initiate the refund to your original payment method.
Funds typically appear in your account within 7-10 business days, depending on your bank.
Refunds are typically processed within 7-10 business days. The exact timing depends on your payment provider and bank.
No, domain registrations, renewals, and transfers are non-refundable. This is because once a domain is registered, the fee is paid to the domain registry and cannot be recovered.
For questions about refunds or cancellations, please don't hesitate to contact us:
Our billing team is here to assist you with any refund or cancellation questions.