We're committed to transparency about our refund process. Learn about our money-back guarantee and cancellation terms.
At Ceylon Net Hosting, we value your trust and strive to provide reliable hosting solutions. Since our services are digital and provisioned instantly, our refund and cancellation policy has certain limitations.
Money-back guarantee for shared hosting
Refund window for VPS hosting
Uptime guarantee with service credits
Full refund within 30 days of the initial purchase.
Refund requests must be made within 7 days of purchase.
The following services cannot be refunded under any circumstance:
Log in to your Ceylon Net Client Portal and submit a cancellation request.
Cancellations must be submitted before the next billing date to avoid automatic renewal.
Prepaid services are non-refundable after the refund window has passed.
Submit your refund request through the Client Portal or by contacting our support team.
Our team will review your request and verify eligibility within 2-3 business days.
Approved refunds will be processed to the original payment method within 7-10 business days.
If your account is suspended/terminated for violating our Terms of Service, you will not be entitled to a refund.
Ceylon Net guarantees 99% uptime for all hosting services.
If uptime falls below our SLA, customers may request service credits (not cash refunds).
Filing a chargeback without contacting us first may result in immediate suspension or permanent termination of your account.
Please reach out to [email protected] before initiating a dispute with your payment provider.
Once approved, refunds are typically processed within 7-10 business days. The exact timing depends on your payment provider and bank.
No, domain registrations, renewals, and transfers are non-refundable. This is because once a domain is registered, the fee is paid to the domain registry and cannot be recovered.
If you cancel after the refund period has ended, you will continue to have access to the service until the end of your current billing period, but no refund will be issued.
For questions about refunds or cancellations, please don't hesitate to contact us:
Our billing team is here to assist you with any refund or cancellation questions.