Refund Policy

1. Returns & Digital Assets

We accept return or refund requests within 7 days from the date of purchase. Due to the digital nature of our products (such as web scripts, downloadable software packages, source code, UI kits, and digital templates), items are delivered electronically via secure vault download links.

To be eligible for a refund or return:

• The digital asset has not yet been downloaded from your Ceylon Net account vault.
• Or, the product contains a verified technical defect/bug that prevents installation or usage, and our technical support team is unable to resolve it within 3 business days of your report.

2. Refunds Process

Once we receive your refund request and inspect the technical status or download history of your order, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment (PayHere online card payment or direct bank transfer deposit).

Please note that the refunded amount will be processed in Sri Lankan Rupees (LKR) or USD as per the original transaction invoice, excluding any non-refundable payment gateway processing surcharges incurred during the initial purchase.

3. Exchanges & Package Upgrades

If you would like to exchange your digital product license or upgrade your web hosting / cloud software plan to a higher tier, please contact our customer support team within 14 days of receiving your order. We will provide you with further instructions on how to apply your original payment towards the upgraded package.

4. Non-Returnable & Non-Refundable Items

Certain items and services are non-returnable and non-refundable once initiated or delivered:

• Custom software development, bespoke UI/UX design, and IT consulting hours already rendered.
• Domain name registrations and SSL certificates once provisioned with domain registries.
• Downloaded digital source code assets where files have already been accessed.
• Promotional gift codes or discounted special promo bundles.

5. Damaged, Defective, or Corrupted Files

In the event that your downloaded file arrives corrupted or defective, please contact our support team immediately with your order reference (e.g. CN-202608-XXXX). We will arrange for an updated file replacement or issue a full refund, depending on your preference and technical feasibility.

6. Refund Processing Time

Approved refunds and adjustments will be processed within 3 to 5 business days after approval. Please note that it may take additional time for the credit to reflect on your bank or credit card statement, depending on your payment provider (PayHere or Commercial Bank of Ceylon).