Terms & Conditions

Last Updated: September 9, 2025

These Terms of Service ("Terms") govern your use of Ceylon Net's hosting services ("Services"). Please read them carefully before using our Services.

By accessing or using the Services, you agree to be bound by these Terms. If you use the Services on behalf of an organization, you confirm that you have the authority to bind that organization to these Terms.

1. Description of Services

Ceylon Net provides web hosting services, cPanel Shared Hosting, and related products (collectively, the "Services").

2. Payment Terms

You agree to pay all fees specified in your order for the Services. All payments are due immediately and are non-refundable, except as stated in our refund policy. Ceylon Net may suspend or terminate Services if fees are unpaid.

Refund Policy

We offer a 30-day money-back guarantee for new hosting accounts. If you are not satisfied within the first 30 days, we will provide a full refund of the hosting fees. Refunds are not applicable for domain registrations, setup fees, or additional services.

Billing Process

Billing occurs on a recurring monthly or annual basis as chosen at purchase. Services automatically renew unless canceled before the renewal date. Manage billing via your account dashboard.

3. Account and Security

You are responsible for maintaining the security of your account and password. Ceylon Net is not liable for losses or damages resulting from failure to secure your account.

4. Content Responsibilities

You are solely responsible for the content uploaded, published, or displayed via our Services. You agree not to use our Services for content that:

  • Is unlawful, harmful, abusive, hateful, defamatory, or offensive
  • Infringes on intellectual property rights
  • Contains viruses, malware, or harmful code
  • Impersonates individuals or entities
  • Violates applicable laws or regulations

Ceylon Net reserves the right to remove objectionable content and terminate accounts violating these Terms.

4.1 Prohibited Content

We strictly prohibit:

  • Illegal activities: promotion of unlawful acts or harmful content
  • Specific content types: pornography, phishing, pirated software, hacker tools, warez, lottery or gambling sites, unauthorized media hosting, high-yield investment programs (HYIP), malicious scripts, and other illegal material

Violation Consequences:

  • Immediate Suspension: Accounts hosting prohibited content may be suspended without notice.
  • Contest Suspension: Users may submit a support ticket to contest suspension.
  • Termination: Failure to remove offending content may lead to permanent account termination without refund.

Contact support for violations or clarifications.

5. Uptime Guarantee

Ceylon Net guarantees 99% server uptime. If uptime falls below 99% in a month, you may be eligible for an account credit under our Service Level Agreement (SLA).

6. Termination

Ceylon Net may terminate or suspend access to Services at any time without notice for violations of these Terms or harmful conduct.

7. Limitation of Liability

Ceylon Net's liability is limited. We are not responsible for indirect, incidental, special, consequential, or punitive damages, including data loss, revenue loss, or other intangible losses arising from your use of our Services.

8. Changes

We may modify or replace these Terms at any time. Material changes will be notified at least 30 days in advance. Materiality is determined at Ceylon Net's discretion.

9. Governing Law

These Terms are governed by the laws of Sri Lanka, without regard to conflict of law rules. Disputes will be resolved in the courts of Sri Lanka.

10. Contact Us

For questions about these Terms, contact: